Privacy Policy
This Privacy Policy describes how Lucky Tiger Casino (“we”, “us”, or “our”) collects, uses, discloses, and safeguards personal information obtained from users (“you”, “your”) who access or use our online casino services through the website. By using our website and services, you agree to the terms and practices outlined in this Privacy Policy. This policy is intended for users residing in Australia and is compliant with relevant Australian privacy laws.
1. Information We Collect
We collect various categories of information to provide, maintain, and enhance our services. The types of information we may collect include:
- Personal Information: This includes your name, date of birth, physical address, email address, telephone number, and other identification information required for account registration and verification.
- Financial Information: We may collect payment details such as credit card numbers, bank account information, and transaction history for deposits and withdrawals.
- Technical Information: We automatically collect data such as IP address, browser type, device information, operating system, and access times to ensure website functionality and security.
- Usage Information: This includes details about your interactions with our website, such as pages visited, games played, and preferences.
- Correspondence: Any communications with our customer support, including emails or live chat transcripts, may be recorded for quality assurance and dispute resolution.
2. Use of Information
Your personal information is processed for the following purposes:
- To verify your identity and age as required by law and to prevent fraudulent activity.
- To create, manage, and maintain your account.
- To process transactions and facilitate payments.
- To deliver and personalize gaming services and promotions, in accordance with your preferences and applicable laws.
- To respond to your inquiries, provide customer support, and resolve disputes.
- To monitor and analyze website usage to improve our products and services.
- To comply with legal obligations, regulatory requirements, and law enforcement requests.
3. Disclosure of Information
We may disclose your personal information to third parties in the following circumstances:
- To payment service providers, banks, and financial institutions for transaction processing.
- To service providers who assist us in operating our website, conducting business, or servicing you, provided such parties agree to keep this information confidential and use it solely for the purposes specified by us.
- To regulatory authorities, law enforcement agencies, or other governmental bodies when required to comply with legal obligations or to protect our rights, property, and safety or those of others.
- To third parties involved in a merger, acquisition, or transfer of assets, subject to appropriate confidentiality agreements.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include the use of encryption technologies, firewalls, secure servers, and regular security assessments. While we strive to safeguard your data, no method of electronic transmission or storage is completely secure; therefore, we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, to comply with legal and regulatory requirements, resolve disputes, and enforce our terms and conditions. When your information is no longer required, we will securely delete or anonymize it in accordance with applicable laws.
6. Your Rights
As a resident of Australia, you have certain rights under the Privacy Act 1988 (Cth) regarding your personal information. These rights include:
- The right to access the personal information we hold about you.
- The right to request correction of inaccurate or incomplete information.
- The right to withdraw consent, where processing is based on consent.
- The right to object to certain types of processing or to request restriction of processing.
- The right to request deletion of your personal information, subject to legal and regulatory limitations.
To exercise these rights, please contact us using the details provided in the “Contact Information” section below. We may require you to verify your identity before processing your request.
7. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance user experience, analyze website usage, and deliver personalized content. Cookies are small files stored on your device that allow us to recognize you on future visits. You may control the use of cookies through your browser settings; however, disabling cookies may affect the functionality of the website.
8. International Data Transfers
Your information may be processed and stored in countries outside Australia, including jurisdictions that may not provide the same level of data protection. In such cases, we take reasonable steps to ensure that your information is handled securely and in accordance with this Privacy Policy and applicable laws.
9. Third-Party Links
Our website may contain links to third-party websites or services not operated by us. We are not responsible for the privacy practices or content of such external sites. We encourage you to review the privacy policies of any third-party websites you visit.
10. Changes to the Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with the revised effective date. We encourage you to review this policy periodically to stay informed about our information practices.
11. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at [email protected] or via the contact form on our website.
Effective Date: 01 January 2024